Privacy Policy

1. Data controller

The controller responsible for the processing of your personal data is:

Swiss Cluster AG, Bahnhofstrasse 19, 3700 Spiez, Switzerland.
For privacy matters, contact privacy@swisscluster.com or call +41 33 552 77 00.

2. What data we collect

We collect personal data in the following ways:

• Information you give us. When you contact us by email or through a form, we collect your name, email address, company or institution, and the content of your message.
• Information collected automatically. When you visit the site, our servers automatically record technical data such as your IP address, browser type and version, operating system, the pages you visit, and the date and time of access (server log data).

3. Why we process your data and on what basis

We process personal data for the following purposes:

• to respond to your enquiries and provide information you request;
• to operate, secure, and maintain the website;
• to improve our products, services, and website;
• to comply with legal obligations.

Where the GDPR applies, our legal bases are your consent (Art. 6(1)(a)), the performance of pre-contractual or contractual measures (Art. 6(1)(b)), compliance with legal obligations (Art. 6(1)(c)), and our legitimate interests in running and improving our business (Art. 6(1)(f)).

4. Cookies, analytics, and third-party content

By default this website sets no first-party cookies and uses no advertising or cross-site tracking. For usage statistics we use Vercel Web Analytics, a privacy-friendly, cookieless analytics service: it measures aggregate metrics such as page views and visitor counts using an anonymous, regularly rotating identifier rather than cookies, and does not track you across other websites.

Embedded map (Google Maps). The Contact page can display a map embedded from Google Maps. Google Maps may set its own cookies, so the map is not loaded automatically: it appears only after you click “Load map” (a consent step). If you do, your browser connects to Google (Google LLC, USA), which may set cookies and receives your IP address. We store your choice locally on your device so the map loads automatically on future visits; you can clear it via your browser settings. If you never click, no Google Maps cookies are set.

One further third-party element, Google Fonts, serves the website's typeface and, like any web request, receives your IP address but sets no cookies.

You can block or delete cookies in your browser settings at any time; the website will continue to function normally.

5. Sharing with third parties

We do not sell your personal data. We share it only with service providers who process data on our behalf (for example, hosting, IT, and analytics providers), bound by appropriate confidentiality and data-processing obligations, and where required by law or competent authorities.

6. International transfers

Some of our service providers may process data outside Switzerland or the EU/EEA. Where we transfer personal data to a country without an adequate level of protection, we put appropriate safeguards in place, such as the European Commission's Standard Contractual Clauses together with the Swiss addendum recognised by the Federal Data Protection and Information Commissioner (FDPIC).

7. How long we keep your data

We retain personal data only for as long as necessary for the purposes set out above, or as required to comply with legal retention obligations, after which it is deleted or anonymised.

8. Your rights

Subject to applicable law, you have the right to access your personal data and to request its correction, deletion, or restriction; to object to certain processing; to withdraw consent at any time; and, where the GDPR applies, to data portability. To exercise any of these rights, contact privacy@swisscluster.com. You also have the right to lodge a complaint with a supervisory authority — in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC); in the EU/EEA, your local data protection authority.

9. Data security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, and disclosure. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the "last updated" date shown above. Please review it periodically.